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If you created your account or joined the Cylinder Loop service before 28th July 2023, please go to “Activate Account” tab instead. We have recently updated our website and kindly ask you to create a new password.
If you created your account or joined the Cylinder Loop service before 28th July 2023, we kindly ask you to activate your account here and create a new password.
Right of withdrawal
You have the right to withdraw from a purchase, in accordance with what is set out below, within 30 days without giving any reason.
The withdrawal period expires 30 days from the day on which you receive the ordered product. In case an order for multiple products is delivered at different times, the withdrawal period will expire 30 days from the day on which you receive the last product.
To exercise the right of withdrawal, you must inform AARKE via e-mail or regular mail of your decision to withdraw from a purchase by an unequivocal statement. You may use the model withdrawal form set out below. For AARKE’s contact information, please see below.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal to AARKE before the withdrawal period has expired.
For orders with a total order value of not less than fifty EUR (€ 50) that are ordered to a delivery address within the EU, AARKE offers free returns upon withdrawal. To withdraw from a purchase by using your right of free return you are to use the pre-printed return label included with the original delivery. In case such pre-printed return label is not included within you package or if you otherwise have lost it you are welcome to contact AARKE to receive a new. Upon such free returns you are to follow the information provided with such return label.
Please note that AARKE will not accept a withdrawal, or other kind of return, regarding purchases of sealed goods, e.g. syrups and essences, which upon return either are without seal or with broken seal or otherwise not suitable for return due to health protection or hygiene reasons.
Effects of withdrawal
Upon withdrawal you shall send back the products to AARKE, together with its original packing, inserts, accessories, etc.
Where you have exercised the right of withdrawal via email or regular mail, the return is to be shipped to the address provided to you by AARKE’s customer service without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal to AARKE. The deadline is met if you send back the products before the period set out above has expired. All products sent by you to AARKE are at your risk and you will have to bear the cost of returning the products.
For withdrawals where AARKE provides free returns via a pre-printed return label, please see above the requirements for such free returns, the return is to be shipped within 30 days from the day on which you receive the ordered product. All products sent by you to AARKE are at your risk.
In case a product subject to a withdrawal is not returned to AARKE in due time as specified within these Terms for Purchase, AARKE reserves the right to decline the withdrawal.
With the exception of (i) any supplementary cost resulting from your choice of a type of delivery other than the standard delivery offered by AARKE, for example costs for express delivery, and (ii) any diminished value of the product(s) subject of withdrawal resulting from the handling of the same other than what is necessary to establish the nature, characteristics and functioning of the product(s), for example if a product is damaged or dirty, AARKE will refund to you the payment received from you for the purchase of the product without undue delay and in any event no later than 30 days from the day on which AARKE has received the return. AARKE will refund the amount using the same method used for payment, if possible. If an alternative method of refund for any reason is necessary, you will be contacted by AARKE to arrange the refund.
Please note that AARKE will not accept a return of sealed goods, e.g. syrups and essences, which upon return either are without seal or with broken seal or otherwise not suitable for return due to health protection or hygiene reasons.
If you have received a free gift/bundle as a part of your purchase of the product, you must also in case of withdrawal from the purchase of the product, return the free gift/bundle to AARKE without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw from the purchase. The reason for this is that the free gift/bundle was conditioned on the original purchase of the product(s).
You are liable for any deterioration of the value of the free gift/bundle resulting from the handling of the same other than what is necessary to establish its nature, characteristics and functioning. If the value of the free gift/bundle is deteriorated or in case of broken seal, etc., or if you do not return the free gift/bundle within the period set out above, AARKE will from the refund deduct the value of the free gift/bundle.
